The Property Ombudsman (TPO) scheme is an ombudsman in the United Kingdom; TPO has provided consumers and property agents with an alternative dispute resolution service since 1990. It also provides agents with a code of best practice. This Code of Practice is mandatory for all TPO Members who are entitled to display the above logo and who offer estate agency services. Copies of this Code of Practice and the TPO Consumer Guide should be made available in agents offices, as well as prominently displaying the logo in the window.
When Agents advertise for new business fees should be shown inclusive of VAT alongside a statement confirming that VAT is included. For example £750 +VAT is in breach of the code of practice and is also confusing and misleading to potential sellers.